General product care
Avoid wearing your jewellery when cleaning, bathing, showering, swimming and particularly when going to the beach. It is also important that no chemicals, lotions or perfumes get in direct contact with the jewellery since harsh detergents can damage the gold. Avoiding this will protect your pieces and ensure longevity.
18ct Gold and platinum
To prevent damage to your white, yellow or rose gold jewellery, we recommend you store it safely away from other pieces to avoid unnecessary scratches. Gold should be kept away from harsh chemicals, such as cleaning and beauty products, to avoid discolouration to the metal.

All our 18ct white gold has been plated with a white rhodium finish, this is a layer of plating applied to the metal to emphasise the bright white finish of the metal and can be especially susceptible to discolouration when brought into contact with chemicals. Should this occur, you can bring these into a Stephen Webster boutique where we can offer you a rhodium plating service to bring back that white shine.
Silver jewellery will naturally tarnish over time, the amount of tarnishing (oxidation) that occurs is dependent on the skin and care habits of the wearer. We recommend cleaning your jewellery using lukewarm soapy water and a soft brush and then finish by polishing with a soft cloth to prevent the natural process of tarnishing.
Diamonds are well known for their hardness as it take the top spot on the Mohs scale with a hardness of 10. however, they can still be chipped or cracked depending on the natural caricaturists in your diamond. care should be taken to avoid harsh contact when worn. Diamonds can be easily cleaned using a small amount of liquid soap in hot water and dried using a lint-free cloth to remove any dirt and grease to bring back its shine.
Emeralds are infamous for their history and the deep luscious green colour is one that cannot be matched by another stone. They are even more precious due to the care that needs, as even at a hardness of 7.5 on the Mohs scale emeralds can be brittle as most emeralds have feather inclusions.
Sapphires & Rubies
Sapphires and rubies are from the corundum family with a hardness of 9 on the mohs scale, like diamonds they are very tough but can break
Porous gemstones
including amber, turquoise, opals and pearls can be stained by oils or liquids, so it’s important to avoid contact with face creams, lotions and household chemicals. Wash porous gemstones in lukewarm water and polish with a lint-free soft cloth.
If your jewellery has been worn frequently, it tends to need a little clean. The best way to do this is with a toothbrush and warm soapy water. Pour some water into a container, apply a small amount of soap to the brush and simply start rubbing, if you believe you need the item of jewellery looking at further bring in to be professionally cleaned and polished.